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PENN – MANUFACTURER’S WARRANTY –New Zealand

Warranty Periods

All PENN reels purchased in New Zealand on or after 1 July 2022, come with a limited manufacturer’s warranty for a period of 10 years from the date of purchase.

All other PENN products (including rods) purchased in New Zealand come with a limited manufacturer’s warranty for a period of one year from date of purchase.

PENN powered by Hooker Electric products purchased in New Zealand come with a limited manufacturer’s warranty for a period of 10 years from the date of purchase in relation to the PENN reel component and a limited manufacturer’s warranty for a period of 1 year from the date of purchase in relation to the Hooker Electric motor and electrical components of the reel.

Manufacturer’s Warranty – New Zealand

Pure Fishing New Zealand, as the manufacturer and distributor of PENN products in New Zealand, will repair defects in materials and/or workmanship in a product or replace the faulty product with an identical product (and/or pay compensation), provided that:

  • the product is still within its warranty period;
  • you cover the cost of shipping charges to and from Pure Fishing AU’s service facility; and
  • you are the original purchaser and present your original proof of purchase.

This manufacturer’s warranty is in addition to and does not limit any rights of a consumer under the Consumer Guarantees Act 1993 against the product’s supplier, retailer and Pure Fishing NZ as the importer and/or distributor.

Limitations

This manufacturer’s warranty does not cover damage caused by addition to, or alterations of the product, accident, abuse, improper use, neglect and/or normal wear and tear. Any internal damage to a reel caused by unauthorised servicing outside our PENN’s recommended maintenance will be repaired at the consumer’s expense (with the express permission of the consumer).

How to make a claim

To make a claim under this warranty in New Zealand, you have two options set out below:

  1. Return the PENN product to the supplier/retailer from where you purchased the product and provide them with your proof of purchase, details of the problem, your name and contact details; or
  2. Contact our customer service team on phone: 1800 106 389 (toll free in Australia and New Zealand) or email: fishingspares@purefishing.com

For further inquiries, you can phone: 1800 106 389 (toll free in Australia and New Zealand) or email: fishingspares@purefishing.com.

PENN products will not be considered for warranty repair, replacement or compensation without proof of purchase.

Check out our step by step guide on how to maintain and care for your PENN reel.

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